NetSuite support & maintenance

Racette is your embedded partner for ongoing maintenance and support.

NETSUITE SUPPORT AND MAINTENANCE

Smart, scalable support for what’s now and what’s next.

From troubleshooting and performance tuning to sandbox testing and release prep, Racette’s support model is built to evolve with your business. We don’t just solve tickets, we identify root causes, prevent future issues, and keep your NetSuite environment clean, compliant, and high-performing.

Whether you're reacting to a critical issue or planning ahead, our team delivers clarity, consistency, and care every step of the way.

SERVICES

What we support

  • Root-cause analysis and proactive monitoring to keep things running clean.

  • Set up access roles and user groups that scale with your team.

  • Prepare for NetSuite’s biannual releases so your customizations never break.

  • Identify redundancies, re-map fields, or remove outdated configurations.

  • Keep your team aligned with updated system guides and training support.

  • Build or refine dashboards so your team can see performance in real time — no exports or manual reports required

How we support your business

OUR APPROACH

Our managed services span every layer of your NetSuite environment — from quick wins to strategic planning. Whether you're reacting to issues or planning for scale, we've got your back.

Reactive

  • Reports and Saved Searches

  • Dashboard and KPI review

  • Troubleshooting broken processes

  • Roles & Permissions clean-up

  • Liaising with NetSuite Support and 3rd parties

Proactive

  • Release Preview testing

  • Workflow & integration audits

  • Application Performance Management

  • Sandbox management

  • User group training and enablement

Strategic

  • Planning for new application integrations

  • Supporting evolving architecture

  • Scripting, automation, and optimization

  • Industry best practice advisory

What you get with NetSuite

  • Global Business Management

    Scale with confidence.
    NetSuite’s native support for multi-entity, multi-currency, and tax compliance makes it easy to manage international operations from a single source of truth.

  • Data Security

    Enterprise-grade protection.
    Safeguard your system with intrusion detection, access control, and secure cloud hosting — so your data stays protected wherever your team works.

  • Automated Processes

    Reduce friction, boost efficiency.
    We streamline workflows with automation that reduces manual tasks and improves consistency across your operations.

Expert NetSuite knowledge backed by real experience

WHY US

When You Work with Racette, You Get:

NetSuite Talent

NetSuite-certified professionals. 25+ certifications. You’re not getting generalists — you're getting elite system architects, developers, and finance operators who live and breathe NetSuite.

White-Glove Execution

We don’t just recommend. We roll up our sleeves and get it done. From configuration to cleanup, our consultants operate like embedded team members.

Cross-Functional Expertise

We design systems to grow with you. Whether you’re expanding entities, launching new products, or dealing with compliance — our work anticipates what's next.

Systems That Grow With You

We sit at the intersection of finance, ops, and tech. That means tighter processes, cleaner data, and better decision-making across the board.